DOZEWAY — Shipping Policy

Order Processing

Orders are typically processed within 1–5 business days after being placed. This includes preparing and packing your order before handing it over to the shipping carrier.

Processing time is separate from shipping time.

Shipping & Delivery

Once your order has been dispatched, estimated delivery time is 2–12 business days, depending on your destination and the carrier.

The estimated total time from placing your order to delivery is therefore 3–17 business days, including processing.

Business days are Monday through Friday, excluding public holidays.

Holidays & High Order Volumes

Processing and delivery may take longer during holidays, peak shopping periods, or times of high order volume. Carrier disruptions, weather conditions, and customs inspections may also affect delivery.

These timeframes are estimates, not guaranteed delivery dates. Please allow extra time when ordering for an upcoming trip or a specific occasion.

If we become aware of a processing delay affecting your order, we will contact you with an updated estimate and any options available under applicable law.

Shipping Address

Please verify that your shipping address is complete and accurate before placing your order. Incorrect or incomplete addresses may cause delays or failed delivery.

If you notice an address error, contact us immediately. Changes cannot be guaranteed once your order enters processing.

Questions About Your Order?

For shipping questions, delivery updates, or assistance with a delayed order, email support@dozeway.store and include your order number.

If your order has exceeded the estimated timeframe, please contact us so we can investigate and assist you.

This policy does not limit your rights under applicable consumer protection laws.